Contact Us!
- work with us?
- stock us?
- enquire about an order?
- discuss the meaning of life & all things matcha with us?
Reach out at hello@perfectted.com
We're happy to hear from you!
You asked, we answered
frequently asked questions
What is your matcha and where is it from?
Our matcha is organic and ceremonial grade made from the youngest, freshest tea leaves from the first harvest in the foothills of Uji, Japan. Uji is the region renowned for producing the world’s best matcha.
Is your matcha always organic?
Yes, always!
What's so special about first harvest (first-flush) matcha?
During winter, tender buds have a chance to hibernate and acquire extra nutrients. First harvest matcha comes from the first spring harvest, thus capturing the extra nutrients that the tea plant works so hard over winter to develop. As a result, the first harvest matcha has 3X the L-theanine and twice the caffeine of second harvest (second flush) matcha, which contains significantly fewer antioxidants and nutrients.
How long does matcha last?
All of our products have an expiration date on them, but matcha usually has a shelf life of approximately 2 years. For maximum freshness, store your matcha away from light, preferably in the fridge once opened.
How should I store my matcha powder?
Store it in an airtight container away from direct light exposure. Once you pop the lid on our tin, we recommend keeping it in your fridge for maximum freshness.
How can I swap products in my subscription?
If you would like to swap products in your subscription, email us at
.
Why is matcha more expensive than green tea?
Due to the meticulous process in which ceremonial grade matcha is grown and harvested. Matcha green tea powder has 10x the benefits of your standard cup of green tea, but thankfully it’s not 10x the price!
How do I pause or end my subscription?
Going away for a while or want to take a break? No worries - you can select a new date for delivery, pause your subscription, or cancel it, as long as your monthly order has not already been processed and you have met the minimum fulfilled requirement. You can make these edits to your subscription via your account or by emailing
.
Once your monthly subscription order has been processed, we cannot intercept or cancel orders. If you need to make changes to or cancel your order, including updating the shipping address, please update via your account or email us at hello@perfectted.com at least 3 days in advance of your order date. We are not liable for incorrect shipping addresses on subscription orders.