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Questions? We’ve got you.
Everything you need to know about PerfectTed, matcha, shipping, and subscriptions.
PerfectTed Products
Ingredients + Allergens
Subscriptions
Shipping & Delivery
Caffeine + Effects
What is matcha, exactly?
Matcha is finely ground green tea leaves. You whisk it into water or milk, so you’re drinking the whole leaf, not just a brew.
I’m new here. Where do I start?
Start with a classic matcha latte. It’s smooth, easy, and takes about a minute. Grab your favourite flavour and choose hot or iced.
How do I make the perfect matcha at home?
Add matcha to a cup, pour in a splash of water, whisk until smooth and foamy, then top with hot or cold milk.
Can I make it iced?
Yes. Whisk with a small amount of water first, then add ice and cold milk. No clumps.
Do I need a whisk?
A whisk is the smoothest option, but a milk frother or shaker works too.
Why is my matcha clumpy?
Whisk with a small splash of water first, then add the rest. Sifting helps too.
My matcha tastes bitter. Help!
Try cooler water, less matcha, and more whisking. Bitter usually means it’s too strong or not fully mixed.
What ingredients are in PerfectTed?
Each product page has the full ingredient list and nutrition info, by flavour.
Do your products contain sugar?
It depends on the product. Check the nutrition panel on the product page for the exact amount per serving.
Are your products vegan?
confirm answer
Do your products contain nuts?
No
Do your products contain heavy metals?
No
How do subscriptions work?
Choose your product, pick how often you want it delivered, and we’ll handle the rest. It ships automatically so you never run out.
Can I change my delivery frequency?
Yes. You can update how often you receive it anytime in your account.
Can I skip a delivery?
Yep. If you’ve still got plenty left, skip a shipment in a couple of clicks.
Can I pause or cancel my subscription?
Totally. You’re in control. Pause or cancel anytime via your account.
When will I be charged?
You’re charged automatically before each order ships. You’ll see the exact timing at checkout and in your subscription settings.
Can I add one-off items to my subscription order?
Yes. Add extras to your next order so everything arrives together.
I can’t find my subscription login. What do I do?
Use the account link on the site and hit “forgot password”. If you’re still stuck, message support and we’ll sort it.
When will my order be shipped?
You’ll get a confirmation email, then a shipping email with tracking as soon as it’s on the way.
How much is shipping?
Shipping costs are shown at checkout based on your location and order size.
Do you ship internationally?
If we ship to your country, it’ll appear as an option at checkout. Any duties or import fees (if applicable) are the customer’s responsibility.
Can I return my order?
If something’s not right, our customer support team will help. Check our returns policy for the full details.
My order arrived damaged. What do I do?
Message support with your order number and a photo, and we’ll sort it.
How much caffeine is in matcha?
Matcha naturally contains caffeine, and it varies by serving size and product. Check the product page for details.
Will it make me jittery like coffee?
Lots of people find matcha feels smoother and more steady than coffee, but everyone’s different.
Can I drink matcha in the afternoon?
You can, but caffeine is personal. If you’re sensitive, go for a smaller serving earlier in the day.